Terms & Conditions

Payment for your Holiday

The balance of all monies due, including any surcharges applicable at that time, must be paid to the Company or their agent not later than 30 days before departure. The Company will not accept responsibility for any monies sent by post. The Company reserves the right to pass on any charges relating to returned cheques and credit card charge backs. Payment can be made by debit cards and all major credit cards. The Company reserves the right to charge 3% of the total of all monies due in relation to payments made by credit card. In accordance with mail order regulations, all documents will be posted to the billing address of the credit/debit cardholder and not the address of the passenger (unless they are one and the same). The Company will not be responsible for documents mislaid or lost in the postal system. Documents can be sent by registered post or courier but will be subject to an additional fee. In the case of non-payment of the balance by the due date, the Company will treat the booking as cancelled by the Client and reserves the right to charge the Client a cancellation charge in accordance with the scale set out in paragraph 5 (below).

Substitution of Client

If any number of the Party is prevented from travelling it may be possible to transfer the booking to another suitable person provided that written notice is given at least 56 days prior to departure. An administration fee of £50 will be charged plus any additional costs that are imposed on the Company. Airlines may impose 100% cancellation charges and the cost of a new ticket.

Cancellation by the Client

The Client may cancel the booking at any time provided that the cancellation is communicated to the Company in writing. Cancellation charges will be applied as shown below calculated from the day when written notice is received by the Company. The more notice that the Company receives, the less the Company will charge the Client.  However, in addition to the charges shown below many air tickets have no refund value whatsoever and, therefore, airlines may impose 100% cancellation charges and the cost of a new ticket.
Period before departure Cancellation Charge

• 30 days or more Forfeit of deposit
• 25 - 14 days - 75% of total cost
• 13 days or less - day of travel 100% of total cost

In addition to the above cancellation charges, the full insurance premium is also payable in the event of a cancellation by the Client. If the reason for cancellation is covered by the Client's travel insurance policy, the Client may be able to reclaim these charges.

Changes by Capital Tours

The Company's aim is to operate all tours as advertised but by entering into the Contract the Client accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions or any other reason.The Company reserves the right at any time to cancel or change any of the facilities, services or prices described in the brochure (including flights, accommodation or other arrangements) and to substitute alternative arrangements of comparable monetary value without compensation to the Client and accepts no liability to the Client whatsoever for loss of enjoyment as a result of these changes. If a major change becomes necessary the Company will inform the Client as soon as reasonably possible. The definition of "major change" will depend on the individual tour and circumstances. When a major change is made the Client will have the choice of either:

• accepting the change of arrangements; or
• purchasing another available tour; or
• cancelling the tour and obtaining a full refund.

Provided that the major change is because of "Force Majeure" or "Low Bookings" (see below) compensation will be limited to £40 per person travelling. "Force Majeure" includes war, threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, closures or congestion at airports or ports, or other similar events beyond the control of the Company. "Low Bookings" is where the minimum number of passengers to run a tour and make it viable, as set out in the Company's brochures, is not achieved.

Cancellation by Capital Tours

The Company reserves the right to cancel a tour in any circumstances but, except for Force Majeure, Low Bookings or the Client's failure to pay the final balance, will not cancel a tour less than 42 days before departure. Unless the Client fails to pay the final balance, the Company will, upon cancellation, return all monies paid excluding payment for travel insurance or offer an alternative tour of comparable standard. No compensation will be paid to the Client if cancellation is because of Force Majeure or Low Bookings.

Surcharges

The Company reserves the right to increase the tour cost to take account of the following: government action, currency exchange rates, transportation costs (including the cost of fuel), overflying charges, airport charges, local taxes and increase in scheduled air fares. If the surcharge results in an increase of more than 10% of the tour cost excluding insurance premiums and amendment charges, the Client may cancel the booking within 7 days of being notified of the surcharge and obtain a full refund. No surcharge will be imposed within 28 days of departure.

Travel Insurance

The Client MUST take out suitable travel insurance in order to take part in a tour organised by the Company. Clients are wholly responsible for arranging their own insurance. A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the holiday and loss of holiday monies through cancellation and curtailment of the holiday for insurable reasons. Clients making their own arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities in their tour. Clients should satisfy themselves that any travel insurance arranged through on the go is what they require and should arrange supplementary insurance if need be.

Behaviour

It is the Clients' responsibility to ensure that he and the members of his Party do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances all suppliers (e.g. hotel managers, airline pilots) and the Company have the right to terminate arrangements made on the Clients' behalf, in which case the Company's responsibility to the Client ceases immediately. Therefore, the Company will not be liable for any refunds, payment of compensation or reimbursement of any cost or expenses incurred as a result. Further, the Client will be liable to reimburse the Company for any expenses whatsoever that it incurs as a result of such behaviour.

Local UK Laws

All participants in tours operated by the Company are expected to obey the laws and regulations of the countries visited and any failure to do so will relieve the Company of all obligations that it may otherwise have under the Contract.

Illness or Disability

Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment required during the tour. Failure to make such disclosure will constitute a breach of these Booking Conditions and may result in such persons being excluded from the tour in which case all monies paid will be forfeited and the Company will not be liable to pay any compensation whatsoever. If the chosen tour includes a cruise or excursion or transfer by boat of any sort the Client must make it known at the time of booking if he/she is unable to swim. This will not prevent the Client from participating in the tour but will enable the Company to take additional precautions for the Client's safety at such times as may be appropriate.

Complaints

If the Client has a complaint about any of the tour arrangements, the Client must bring it to the attention of the tour leader or other representative of the Company at the time so that they may use their reasonable endeavours to rectify the situation. Failure to complain at the time will affect the Client's ability to claim compensation from the Company. Should the problem remain unsolved a complaint must be made in writing to the Company within 28 days of the completion of the tour. The Company accepts liability should any part of the tour arrangements booked not be of reasonable standard. In such a case, the Company will pay reasonable compensation if the Client's enjoyment of the tour arrangements has been adversely affected but will pay no compensation if there has been no fault on the part of the Company or its partners and the reason for the failure in the tour arrangements was the Client's fault, or due to the actions of someone unconnected with the tour arrangements, or if the circumstances could not have been reasonably foreseen or avoided by the Company or its partners. The Client is also referred to the Company's right to make changes to any tour.